At GoodXtop, we want you to be completely satisfied with your purchase. If you are not satisfied with your scented candles, our Return Policy outlines the process for returns and exchanges.

1. Return Eligibility

Timeframe: You may request a return within [số ngày, ví dụ: 30 ngày] of receiving your order. Returns requested outside of this period will not be accepted.

Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We cannot accept returns for products that have been used or are not in their original condition.

2. How to Initiate a Return

Contact Us: To start a return, please contact our customer service team at [email@example.com]. Provide your order number and a brief explanation of why you are requesting the return.

Return Instructions: Once we receive your request, we will send you detailed instructions on how to return the item, including the return shipping address.

3. Return Shipping Costs

Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will provide a prepaid return label.

4. Refund Process

Inspection: After we receive your returned item, it will be inspected to ensure it meets the return criteria.

Processing Time: Refunds will be processed within [số ngày, ví dụ: 5-7 ngày làm việc] after the returned item has been received and inspected. The refund will be issued to the original payment method used for the purchase.

Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

Product Availability: We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item and place a new order for the desired product.

6. Non-Returnable Items

Final Sale: Items marked as “final sale” or “non-returnable” at the time of purchase are not eligible for return or refund.

7. Damaged or Defective Items

Report Issues: If you receive a damaged or defective item, please contact us immediately at [email@example.com] with your order number and a description of the issue. We will work to resolve the problem, which may include providing a replacement or issuing a refund.

8. Changes to This Policy

We may update this Return Policy periodically. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy before making a purchase.

9. Contact Us

For any questions or concerns regarding returns or exchanges, please contact us at:

GoodXtop

Hotline: (415) 655-9116

Email: info@https://goodxtop.com/

Street: 216 Eddy St San Francisco, California(CA), 94102

By purchasing from our website, you agree to the terms and conditions outlined in this Return Policy.